“When Bank of Nova Scotia customers miss a credit card payment, an artificial intelligence system is shaping how the bank tries to get its money.

The system, which was completed in December, is the result of a partnership between the bank and DeepLearni.ng, a Toronto-based AI startup.

It analyzes the individual customer’s past behaviour, as well as the bank’s large data set around credit card collections, looking for connections.”

Find the full article on The Globe & Mail’s website.